Returns & Exchanges

At Rare Metal, every item is made to order specifically for you. We take pride in delivering high-quality products and want you to be completely satisfied with your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

Once we review your claim, we’ll gladly send a replacement or issue a refund when appropriate.

Returns & Exchanges

Because all Rare Metal products are made to order, we do not accept returns or exchanges for:

• Ordering the wrong size
• Changing your mind
• Color or design preference
• Buyer’s remorse

Please review product descriptions and size charts carefully before placing your order.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us. We’ll work with the shipping carrier and our production partner to resolve the issue as quickly as possible.

Questions?

Customer satisfaction is important to us. If you experience any issue with your order, please reach out before leaving a review. We’ll do our best to make things right and ensure you have a great Rare Metal experience.

 Support Email: jimmy@raremetalgear.com

Thank you for supporting Rare Metal and helping us grow our small business!